UMP not accessible with Error HTTP 404

Document ID : KB000096757
Last Modified Date : 17/05/2018
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Issue:
After a new installation of UMP the portal does not showup and gives HTTP error 404
Environment:
UMP 8.51 new installation
Cause:
1. wrong Log On account defined for Nimsoft Robot Watch service on the UMP Server
2. Nimsoft folder not skipped by Antivirus Scan Software.
Resolution:
1. change the Log On Account for the Nimsoft Robot Watch Service on the UMP Server to the domain user account that is specified in the data_engine probe to connect to the sql server where the UIM database is installed.

2. exclude the Nimsoft folder from the Antivirus Scan