UMP Mobile: push notifications no longer being received

Document ID : KB000008848
Last Modified Date : 05/07/2018
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Customers who use UMP 8.5 or 8.51 along with the Mobile App for Android/IOS may notice that they are no longer receiving push notifications from the application.


This is caused by an issue with the certificates used to access the push notification services.


To resolve this issue download and unzip the certificate file attached to this article and perform the following steps to update it in the UMP server:

  • Deactivate the wasp probe
  • Take backup of existing certificate from .../nimsoft/probes/service/wasp/Prod_Certificates.p12 
  • Copy the new certificate file to .../nimsoft/probes/service/wasp/Prod_Certificates.p12 
  • Start the wasp probe

Current certificate information:
Valid from: Wed May 09 12:06:27 BST 2018
Valid to: Sat Jun 08 12:06:27 BST 2019

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