UMP is not loading

Document ID : KB000004781
Last Modified Date : 14/02/2018
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Issue:

Wasp is Active and running but UMP is not loading. Getting the below error message in portal.log.

03 Nov 2016 15:53:47,907 ERROR [DataFactoryException:116] com.microsoft.sqlserver.jdbc.SQLServerException: The connection is closed.

Environment:
UIM 8.47wasp 8.47
Cause:

Max Perm size is running out of memory and not necessarily the main memory.

Resolution:

Please follow the below step:-

1. Deactivate the wasp probe

2. Open the wasp.cfg and increase the value for max_perm_size to 1024 and save the file

3. Activate the wasp probe

Additional Information:

https://docops.ca.com/ca-unified-infrastructure-management-probes/en/alphabetical-probe-articles/wasp-web-application-server-probe