UIM - UMP not accessible and wasp probe not starting

Document ID : KB000111655
Last Modified Date : 20/08/2018
Show Technical Document Details
Not able to access the UMP post upgrade to CA UIM Patch 9.0.1 HF1 (Wasp probe not starting - Max restarts of the probe reached). 
As of UIM 9.0.1HF1 the security has been enhanced. For wasp to start the .pem file needs to be copied over from the primary hub to the UMP robot. This is covered in the upgrade instructions. 

Configure the robot.cfg File 
Copy the generated .pem file to the following robots and update the robot.cfg on each of the above 
robots with the location of the .pem file and cryptkey = <.pem file location>.: • UMP(s) • UR 
Note: If UR is installed on the UMP robot, you need not follow this step for UR. • CABI 
Note: If any impacted probe has Yes in the second column of the table (see page 15) and is not on the 
same computer where data_engine is present, copy the generated .pem file to the robot computer 
(where data_engine is not available) and update the robot.cfg file with the .pem file location on that 
Follow these steps: 
1. Navigate to the <uim_home>\nimsoft\robot folder. 2. Open the robot.cfg file in a text editor. 
3. Add the following parameter to the file: 
cryptkey = <location of the .pem file> 
For example, cryptkey = c:\Certificate\certificate.pem 
4. Save your changes. 
Note: You do not need to restart the robot. 
You have successfully configured the robot.cfg file on the UMP, UR, and CABI robots. 
Additional Information:
controller log 
Aug 15 10:23:27:357 [4408] Controller: handle_probe_config_get: finding value of section=/controller, key=cryptkey 
Aug 15 10:23:27:357 [4408] Controller: handle_probe_config_get : could not find value of section=/controller, key=cryptkey 
Aug 15 10:23:27:357 [4408] Controller: nimSession:0000000001160080:912: - needs cross-thread locking 
Aug 15 10:23:27:357 [4408] Controller: SREPLY: status = 4(not found) -> 
Aug 15 10:23:28:361 [1700] Controller: RREQUEST: _close <- h=292 d=0 
Aug 15 10:23:29:361 [1700] Controller: Process stopped (probe=wasp, pid=4084) RET = 1 

wasp log 
Aug 15 10:23:27:341 DEBUG [main, com.nimsoft.nimbus.lookup.DataEngineLookup] Request to probe "/dev2_mmc/dev2_mmc_pri/USDF13V0610/data_engine" callback get_connection_string was successful. 
Aug 15 10:23:29:048 DEBUG [main, com.nimsoft.nimbus.lookup.DataEngineLookup] No crypt key 
Aug 15 10:23:29:361 [1700] Controller: Max. restarts reached for probe 'wasp' (command = <startup java>)