UIM install issue - Failed to communicate with probe 'hub' in the allotted time

Document ID : KB000100057
Last Modified Date : 07/06/2018
Show Technical Document Details
Issue:
Problems to install UIM

uimserver_ia_install.log
========
2018-05-30 15:59:51,884 ERROR probe.ProbeController:waitForResponse:251 [Thread-39] - Failed to communicate with probe 'hub' in the allotted time.
2018-05-30 15:59:51,887 ERROR impl.UIMServerConfigureController:run:492 [Thread-39] - NimException caught
(6) permission denied, Failed to communicate with probe 'hub' in the allotted time of 300 secs.
at com.nimsoft.install.nimcommon.probe.ProbeController.waitForResponse(ProbeController.java:252)
at com.nimsoft.install.uimserver.action.impl.UIMServerConfigureController.waitForProbeToRespondCommon(UIMServerConfigureController.java:3196)
at com.nimsoft.install.uimserver.action.impl.UIMServerConfigureController.waitForProbeToRespondCommon(UIMServerConfigureController.java:3187)
at com.nimsoft.install.uimserver.action.impl.UIMServerConfigureController.startupNMS(UIMServerConfigureController.java:601)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.nimsoft.install.nimcommon.method.NimMethodCallback.invokeMethod(NimMethodCallback.java:532)
at com.nimsoft.install.nimcommon.method.NimMethodCallback.invokeMethod(NimMethodCallback.java:516)
at com.nimsoft.install.uimserver.action.impl.UIMServerConfigureController.doConfigure_nmsStartup(UIMServerConfigureController.java:527)
at com.nimsoft.install.uimserver.action.impl.UIMServerConfigureController.doConfigure(UIMServerConfigureController.java:504)
at com.nimsoft.install.uimserver.action.impl.UIMServerConfigureController.run(UIMServerConfigureController.java:490)
at java.lang.Thread.run(Unknown Source)
2018-05-30 15:59:59,839 DEBUG impl.UIMServerStartupPanel:btnViewLogActionPerformed:558 [AWT-EventQueue-0] - strLogFilenamePath: /tmp/ca_uim/uimserver_ia_install.log
2018-05-30 15:59:59,839 INFO process.NimProcessExecutionUtils:openTxtFile:186 [AWT-EventQueue-0] - txtFileRef.getPath(): \tmp\ca_uim\uimserver_ia_install.log
2018-05-30 15:59:59,840 INFO process.NimProcessExecutionUtils:openFileUsingJavaDesktop:210 [AWT-EventQueue-0] - fileRef.getPath(): \tmp\ca_uim\uimserver_ia_install.log
2018-05-30 15:59:59,840 INFO process.NimProcessExecutionUtils:openFileUsingJavaDesktop:213 [AWT-EventQueue-0] - bDesktopSupportedFlag: true
2018-05-30 15:59:59,841 DEBUG process.NimProcessExecutionUtils:openFileUsingJavaDesktop:217 [AWT-EventQueue-0] - 'open' action supported: true
2018-05-30 15:59:59,841 INFO process.NimProcessExecutionUtils:openFileUsingJavaDesktop:218 [AWT-EventQueue-0] - Calling default desktop to 'open' file: \tmp\ca_uim\uimserver_ia_install.log
 
Environment:
UIM 8.5.x
Cause:
DNS resolution
Resolution:
Correct the DNS or just execute the installation again using the Server IP Adress instead of Hostname