UIM IM manager console unable to connect to online archive

Document ID : KB000123203
Last Modified Date : 19/12/2018
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The IM manager console is no longer able to connect to the online archive. 
The most typical cause is something blocking the access. 
Here are some things to try and check. 
1 Go to the Admin Console to see if it can download from the online archive. 

2 Try running the IM console from a different system or logging into a different hub.

3 Remote into the system hosting the IM manager and use nslookup for the IP address of the main and archive sites. 
'nslookup support.nimsoft.com'
'nslookup archive.nimsoft.com'

4 use telnet to test the connection over port 80 using the IP address from #3. 

5. Verify login to http://support.nimsoft.com

6. Verify you have the credentials configured in the IM under Tools->Options work.

7 Check if the local firewall is blocking the connection:
   Depending on OS:
   - Windows firewall
     or Linux
   - iptables is disabled
   - SELinux is disabled
   - and flushed

8 Reinstall the appropriate version of the IM manager for your version of Nimsoft.