UIM IM manager console unable to connect to online archive

Document ID : KB000123203
Last Modified Date : 19/12/2018
Show Technical Document Details
Issue:
The IM manager console is no longer able to connect to the online archive. 
Resolution:
The most typical cause is something blocking the access. 
Here are some things to try and check. 
1 Go to the Admin Console to see if it can download from the online archive. 

2 Try running the IM console from a different system or logging into a different hub.

3 Remote into the system hosting the IM manager and use nslookup for the IP address of the main and archive sites. 
'nslookup support.nimsoft.com'
'nslookup archive.nimsoft.com'

4 use telnet to test the connection over port 80 using the IP address from #3. 
Example
telnet 10.144.65.255:80 

5. Verify login to http://support.nimsoft.com

6. Verify you have the credentials configured in the IM under Tools->Options work.

7 Check if the local firewall is blocking the connection:
   Depending on OS:
   - Windows firewall
     or Linux
   - iptables is disabled
   - SELinux is disabled
   - and flushed

8 Reinstall the appropriate version of the IM manager for your version of Nimsoft.