UIM - hp_3par in probe configure profile will not expand

Document ID : KB000118500
Last Modified Date : 25/10/2018
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In the UIM Admin Console trying to administer the configuration for the hp_3par it is not possible expand a profile. The configure GUI loads fine and shows the profiles and the template editor works correctly. 

When clicking on a profile to expand it there is a popup error:
popup window has: 
Request failed for partial graph load of <IP address> 
An error has occurred. 
Message: The probe provisioning service at probe address <probe address> reported a failure. 
Resolution: Please review the PPM probe logs and resolve any issue before continuing. 
Error Code: MONS-025 

ppm log has: 
Oct 25 12:37:08:895 [attach_socket, ppm] getCtdConfigurationFromProbe called for '/WEX/WEX-REM001-AOCDC2-CUSTMON/dc2-uim-01/hp_3par' with ID '/WEX/WEX-REM001-AOCDC2-CUSTMON/dc2-uim-01/hp_3par:idsProbe:', depth '-1, include_scheme 'false', additional_arguments '{"aclPermissions":{"Edit Maintenance Mode Schedules":"1",... 
Oct 25 12:37:18:071 [attach_socket, ppm] stdout: 12:37:18.071 [attach_socket] ERROR c.n.c.t.thresholds.cache.RuleClient - Received status (4) on response (for sendRcv) for cmd = 'nametoip' name = '/WEX/WEX-REM001-AOCDC2-CUSTMON/dc2-uim-01/alarm_enrichment'
Go to IM console > hp_3par > right click > Security > Validate > Yes All 
Then to IM console menu bar Security > Probe Administration > hp_3par > Edit Probe > OK 
nothing changed, this is done just to reset it. 
deactivated activated the hp_3par probe
now the resource expands correctly.
Additional Information:
Note: If a template is using ToT Time Over Threshold and or TtT Time To Thresholds then nas needs to be deployed to the hub that has the robot with the probe. 
For complete details see:
Configuring Alarm Thresholds