UIM does not collect data after license failure

Document ID : KB000125176
Last Modified Date : 23/01/2019
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Issue:
After receiving and applying new licenses we are not able to view any metrics in dashboards. This has been an issue for the last 2 weeks
Cause:
Many core probes on Primary Hub (including data_engine) were in failed state due to license failure.
Many queues were not draining as the probes were in failed state
Resolution:
Deactivate and reactivate the failed probes
After this the probes started, the queues drained and the metrics were visible in the dashboards.