UIM Admin Console stops working post upgrade to 8.51

Document ID : KB000006147
Last Modified Date : 14/02/2018
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Issue:

After upgrading to UIM 8.51, Admin Console access has been lost. 

Environment:
Upgrade to UIM 8.51
Cause:

While it is not the root cause for this issue, the 8.47 upgrade release notes point to the new home page address and the deprecation of the service_host probe:

https://docops.ca.com/ca-unified-infrastructure-management/8-47/en/upgrading-release-notes/release-notes#ReleaseNotes-AdminConsoleRedesign 

 

Resolution:

Please do the following to correct the issue with admin_console:

1. On your primary hub, if there is a service_host probe deactivate and delete it, followed by a delete of the local service_host folder in the Nimsoft installation path.  


2. Deploy the following probes from the IM client archive to the primary hub in the following order: (ROOT should be present already)

  • wasp
  • uimhome
  • adminconsoleapp
  • mps

3. Optional: Set the loglevel to 3 on the primary UIM server wasp, Raw Configure > setup

4. Deactivate and then activate the wasp probe. When it has a port and a pid please try and access the following

http://<PrimaryUIM_server_ hub_IP:port>/adminconsoleapp/


5. If the above steps do not work please open a new Support case with CA UIM Support and provide the following files for review from the primary UIM server including step 3:

  • robot.cfg
  • wasp.cfg
  • wasp.log
  • screen shot of error your getting when accessing the above URL including the URL.