UIM 9.02 UMP install fails

Document ID : KB000118761
Last Modified Date : 31/10/2018
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trying to install UMP 9.02 and it fails with the error

The selected robot doesn't contain cryptkey entry in cfg file. Please copy pem file from server and configure cryptkey path in robot.cfg. Please refer https://docops.ca.com/display/UIMS/.Configure+the+robot.cfg+File+v9.0.2 for more details
UIM 9.02 includes a security enhancement to control which robots can access the data engine


The UIM Server installer creates a .pem file (certificate.pem) in the <Nimsoft>\security folder. The .pem file is a symmetric key that is shared with the required robots, which is then used for communication with the data_engine probe.

Perform the following steps to resolve the issue and allow the installer to continue
  1. Create the folder <Nimsoft>\Security> on the UMP robot
  2. copy the .pem file from the primary hub to the folder created in step 1
  3. edit robot.cfg on UMP robot
  4. add the following to the robot.cfg (edit for your install path)
cryptkey = C:\Program Files (x86)\Nimsoft\security\certificate.pem

 For more information about the robot.cfg file configuration, see Configure the robot.cfg File.