UIM 8.5.1 install fails during Java portion with NimException caught

Document ID : KB000007567
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

UIM Server (setupCAUIMServer.exe) install fails with the following error in the X:\tmp\ca_uim\uimserver_ia_install.log

 INFO  impl.UIMServerConfigureController:doConfigure_postNMSStartupSecurity:540 [Thread-38]  - Successful configuration of post-NMS startup security config.
 INFO  impl.UIMServerConfigureController:getVersionInfo:2727 [Thread-38]  - uimserver_productname: CA Unified Infrastructure Management Server
 INFO  impl.UIMServerConfigureController:getVersionInfo:2729 [Thread-38]  - uimserver_productnameverbose: CA Unified Infrastructure Management Server 8.51
 INFO  impl.UIMServerConfigureController:getVersionInfo:2731 [Thread-38]  - uimserver_version: 8.51
 INFO  impl.UIMServerConfigureController:getVersionInfo:2733 [Thread-38]  - uimserver_lib_build_date: 2017-02-16T09:20:06
 DEBUG impl.UIMServerConfigureController:getVersionInfo:2756 [Thread-38]  - generated version_info: install_date: 2017-07-25T11:14:10, product_name_abbrev: UIMServer, product_version: 8.51, uimserver_lib_module_version: 8.5.1, uimserver_lib_build_date: 2017-02-16T09:20:06
 INFO  impl.UIMServerConfigureController:writeVersionsTxt:2708 [Thread-38]  - strVersionInfo: install_date: 2017-07-25T11:14:10, product_name_abbrev: UIMServer, product_version: 8.51, uimserver_lib_module_version: 8.5.1, uimserver_lib_build_date: 2017-02-16T09:20:06
 INFO  impl.UIMServerConfigureController:distributePackageDistsrv:2918 [Thread-38]  - ENTER: strPkg: java_jre
 DEBUG probe.DistsrvController:distributePackageSynchronous:541 [Thread-38]  - preparing job_add request for job_id: java_jre-1501002850078, job_description: NMS installation, pkg: java_jre, version: null
 DEBUG pds.PDSController:sendPDSWithAddr:133 [Thread-38]  - Sending 'job_add' with sid: +Y..., timeout: 120000
 ERROR impl.UIMServerConfigureController:run:492 [Thread-38]  - NimException caught
(4) not found, Received status (4) on response (for sendRcv) for cmd = 'job_add' name = 'null'
at com.nimsoft.nimbus.NimSessionBase.sendRcv(NimSessionBase.java:604)
at com.nimsoft.nimbus.NimSessionBase.sendRcv(NimSessionBase.java:562)
at com.nimsoft.nimbus.NimClientSession.send(NimClientSession.java:170)
at com.nimsoft.nimbus.NimRequest.sendImpersonate(NimRequest.java:263)
at com.nimsoft.install.nimcommon.pds.PDSController.sendRequest(PDSController.java:213)
at com.nimsoft.install.nimcommon.pds.PDSController.sendPDSWithAddr(PDSController.java:136)
at com.nimsoft.install.nimcommon.pds.PDSController.sendPDSWithAddr(PDSController.java:113)
at com.nimsoft.install.nimcommon.pds.PDSController.sendWithAddr(PDSController.java:108)
at com.nimsoft.install.nimcommon.probe.DistsrvController.jobAddPkg(DistsrvController.java:455)
at com.nimsoft.install.nimcommon.probe.DistsrvController.distributePackageSynchronous(DistsrvController.java:545)
at com.nimsoft.install.uimserver.action.impl.UIMServerConfigureController.distributePackageDistsrv(UIMServerConfigureController.java:2929)
at com.nimsoft.install.uimserver.action.impl.UIMServerConfigureController.configureJRE(UIMServerConfigureController.java:924)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.nimsoft.install.nimcommon.method.NimMethodCallback.invokeMethod(NimMethodCallback.java:532)
at com.nimsoft.install.nimcommon.method.NimMethodCallback.invokeMethod(NimMethodCallback.java:516)
at com.nimsoft.install.uimserver.action.impl.UIMServerConfigureController.doConfigure_postNMSStartupPackages(UIMServerConfigureController.java:550)
at com.nimsoft.install.uimserver.action.impl.UIMServerConfigureController.doConfigure(UIMServerConfigureController.java:506)
at com.nimsoft.install.uimserver.action.impl.UIMServerConfigureController.run(UIMServerConfigureController.java:490)
at java.lang.Thread.run(Unknown Source)

Environment:
UIM install on Windows
Cause:

This issue is seen when the uimserverpackages.zip file is corrupt.


Resolution:

Download the appropriate uimserverpackages.zip again and rerun the installer, setupCAUIMServer.exe.