U2004172 Error while calling function module 'RFC_SYSTEM_INFO'. Name or password is incorrect. Ple

Document ID : KB000089298
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
U2004172 Error while calling function module 'RFC_SYSTEM_INFO'. Name or password is incorrect. Ple
Resolution:
Detailed Description and Symptoms
When attempting to start the SAP agent on UNIX, receive the following error message:

U2004172 Error while calling function module 'RFC_SYSTEM_INFO'.

               Name or password is incorrect. Please re-enter

U2000041 Closing Agent 'SAP_Agent'.

U2000010 Connection to Server '/111.111.111.111:1111' terminated.

U2000002 Automic Agent 'SAP_Agent' version '8.00A000-000' ended abnormally.


Investigation
Check the Connection object assigned to the agent.  The user name or password is incorrect according to the API that's used to talk to SAP by the Automic agent. 

A good test is to change the password to something simple like:

TEST

Place the password into notepad.  Then copy that password form there.  Log into the SAP Interface using the same username and paste in the password, then change the connection object in client 0 to have the same username and paste in the password there as well.

Solution
Once the username and password have been corrected, the error message should be resolved.