U2004007 Error 'Name or password is incorrect

Document ID : KB000089033
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
U2004007 Error 'Name or password is incorrect
Resolution:
Detailed Description and Symptoms

When starting up an SAP executor/agent an error is displayed in the executor/agent log file like:

U2004007 Error 'Name or password is incorrect (repeat logon)' in 'RfcOpenEx' call


Investigation

For 5.00A:

Older versions of the Automic ERP connection had difficulty passing values in the password field that were special characters, numbers, or lower-case letters.

For 6.00A & 8.00A:

The name or password is wrong on the ERP login


Solution

For 5.00A:

Please set a password for the ERP login on the SAP system as a single-word, all uppercase, alphabet character-only (no numbers) entry.  SAP executors/agents that are versions 6.00A and above are all compatible with mixed-case passwords.

For 6.00A & 8.00A:

Clear-text your name and password in a program like Notepad and run a copy+paste into the ERP login.