U2000082 The Executor routine 'UCFHEX' needs '<number of seconds>' second(s) for message 'FH_PINF'.

Document ID : KB000089406
Last Modified Date : 14/04/2018
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Issue:
U2000082 The Executor routine 'UCFHEX' needs '' second(s) for message 'FH_PINF'.
Resolution:
Detailed Description and Symptoms

Sometimes and agent or executor will get these messages in the Agent/Excecutor log file

U2000082 The Executor routine 'UCFHEX' needs '31,63' second(s) for message 'FH_PINF'.

Occassionally, this will keep the agent from starting correctly.



Investigation

?This message simply means that the executor is probably running a GET_FILESYSTEM command which is inefficient.  With a large workload the Executor is unable to report back in time, so these messages appear.


Solution

?You can 

1. set a more specific file location in your GET_FILESYSTEM

2. Set WorkDirMatch=yes in the executor's ini file (and then restart)

3. Go into Client 0 and set the UC_HOSTCHAR_DEFAULT variable with keyword KEEP_ALIVE to double its current value

4. Go into Client 0 and set the UC_HOSTCHAR_DEFAULT variable with keyword JOB_CHECKINTERVAL to double its current value