U2000023 Messenger version '6.00A' is not identical to Agent version '8.00A'.

Document ID : KB000089226
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
U2000023 Messenger version '6.00A' is not identical to Agent version '8.00A'.
Resolution:
Detailed Description and Symptoms

When running jobs, this error message shows up in the agent log file and the agent shuts down.

Investigation

?After further inquiry, the customer has recently performed an upgrade of this agent. 

This error occurs when jobs are generated before the upgrade and then completed after the upgrade.  The generated job grabs the old version of the Automic job messenger and tries to apply it to the new agent.


Solution

?Once all of the jobs have completed that were generated before the upgrade, the error will not return.  You can prevent this by making sure the jobs are not generated before the agent upgrade. 


You can ensure this by restarting your schedules after the agent upgrade is complete.