Detailed Description and Symptoms
When attempting to run the UC4.DB Load, receiving the error message:
U0038140 Action not possible. Different Operations Manager Systems were started with this database. Please check your database und try again.
This error occurs when a system has been started with multiple names in the past. This is a check that was started with 8.00A and did not occur in earlier versions of Automic.
There are two options to resolve this:
Option 1: Before upgrading, go to the old system, then to Client 0. Open the <No Folder> and delete any server processes that start with the unused system name(s) and delete them. The naming convention for these is like below:
where <system name> is the unused system name and xxx is the WP or CP number
Option 2: If Option 1 is not an available option, the following SQL statement can be run against the database prior to running the UC4.DB Load:
update oh set oh_deleteflag = 1 where oh_otype = 'SERV' and oh_deleteflag = 0
Once the UC4.DB Load is run, the following SQL statement needs to be run against the database:
update oh set oh_deleteflag = 0 where oh_otype = 'SERV'
Once the Automic System is up and running, follow the instructions from option 1 above to remove the non-used server processes from the system so that this issue does not come up again.