U0022029 Cannot load the user profile, error code: '5'

Document ID : KB000089323
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
U0022029 Cannot load the user profile, error code: '5'
Resolution:
Detailed Description and Symptoms
When attempting to start the RA Informatica agent, the error message U0022029 Cannot load the user profile, error code: '5' shows up.

Investigation
The user profile usually relates to the specific user that is starting the Agent.  Therefore, we need to check that this user has the correct permissions outlined in the documentation for a standard Windows agent.

Solution
Starte the agent using a user that has the correct Windows permissions as set in the Installing Agent for Windows section of the Automic OM documentation:

Act as part of the operating system
Replace a process level token
Logon as service
Logon as batch job *)
Restore files and directories
Adjust memory quotas for a process