U00009910 Inconsistency in database error

Document ID : KB000093134
Last Modified Date : 20/09/2018
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Issue:
After an upgrade from Automic Workload Automation (AWA) 11.2.0 to AWA 11.2.7, jobs are faling with an error message:

U00009910 Inconsistency in database: 'EH' for 'FTQUIT' not found. Key: '0324380988'
U00011000 'M07389352_FTP(<directory path of csv file location>.csv)' (RunID: '0324380988') could not be started on 'UC4#WP002'. See next message.
U00009910 Inconsistency in database: 'EH' for 'FTQUIT' not found. Key: '0324381331'
U00011000 'M07389352_FTP(<directory path of csv file location>.csv)' (RunID: '0324381331') could not be started on 'UC4#WP002'. See next message.
Cause:
The Java UserInterface is running on v11.2.0 while the AWA is running on v11.2.7.
Resolution:
Upgrade the Java UserInterface to v11.2.7. It is always recommended to have all the components on the same version.