U00009907 error in JWP log prevents adaptive ERT calculation

Document ID : KB000107898
Last Modified Date : 26/07/2018
Show Technical Document Details
Issue:
The errors in JWP logs listed below cause the trace files being produced:
U00009907 Memory dump 'Failed to handle message' (Address='n/a', Length='000032')
00000000 46454544 4241434B 30310500 861D1D00 >FEEDBACK01......<
00000010 5A0F3C02 E49A1D00 01000000 00000000 >Z.<.�...........<
U00045014 Exception 'java.lang.NullPointerException: "null"' at 'com.automic.server.impl.TaskResult.updateProcessor():49'.
U00003620 Routine 'com.automic.kernel.impl.MQRecordReader' forces trace because of error.
Cause:
Bug
Resolution:
Aside from traces being produced, the error is harmless. However, it does affect the adaptive ERT calculation.

Please either update to the fixed version:

Automation.Engine 12.1.3 - planned release on 2018-09-24
Automation.Engine 12.0.6 - planned release on 2018-09-10
Automation.Engine 11.2.9 - planned release on 2018-09-10

OR

Use the default ERT method (linear regression)