Trying to select any SRM report within InfoView results in the following error: HTTP status 404 - /CustomParams/

Document ID : KB000049880
Last Modified Date : 14/02/2018
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When a user is logged into InfoView and attempts to double click any Spectrum Report Manager (SRM) report to get to the parameters page the following error is generated:

HTTP status 404 - /CustomParams/

Looking at the most recent tomcat log stdout.log on Windows under Program Files\CA\SC\CommonReporting3\Tomcat7\logs, the following exception will be seen:

Error configuring application listener of class java.lang.ClassNotFoundException:

The problem is the following directory where the ActionCMLManager.class file should reside does not exist:
\Program Files\CA\SC\CommonReporting3\Tomcat7\webapps\CustomParams\WEB-INF\classes\com\ca\biek\customparams\shared



To resolve this problem, you can undeploy the existing CustomParameters application by following these steps:

  1. Stop the Tomcat server (via the Central Configuration Manager window)

  2. Open a command prompt and navigate to the <BO InstallationFolder>\deployment directory and execute the wdeploy command as follows:

    wdeploy tomcat7 -DAPP=CustomParams undeploy

  3. Successful undeployment message should be displayed

  4. Then rename the existing CustomParameters.war under
    \Program Files\CA\SC\CommonReporting3\BusinessObjects Enterprise 12.0\java\applications

  5. An updated CustomParams.war file should be downloaded and placed it in this same directory. Obtain that file here:

  6. Then deploy CustomParameters again by executing:
    wdeploy tomcat7 -DAPP=CustomParams deploy

  7. Now the com directory and sub directories should be present and all the class files as well.

  8. Next modify the web.xml file under <BO Installation Folder>\Tomcat7\webapps\CustomParams\WEB-INF\ and modify the xmlFilePath variable to point to the location of your BOXI install if needed.

  9. Then restart the BOXI tomcat service and you will now be able to generate reports.