Trying to open the ad_server probe v2.03 in IM crashes IM

Document ID : KB000118710
Last Modified Date : 30/10/2018
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Issue:
Customer deployed ad_server probe v2.03, and when they tried to open the probe GUI via IM, it crashed the IM session. They tried this many times with the same result and on other boxes as well.

--------------------------- Error ---------------------------
Error executing command: "C:\Users\xxxxxx~1\AppData\Local\Temp\4\util\conf_ad_server_2.02.exe" /NMS/SquarePoint/nyxxxxxp/ad_server -c10.xxx.xx.xx -nad_server -sAiUAQpfj8E3Ogx5Saf6EBQADMTUzOTc5MTg3MQFPbi1QcmVtATABMTAuMjQ0LjEwLjU2AQEwAWRibGFuY29AYWxwaGFzZXJ2ZWl0LmNvbQE0AXxmZTgwOjplNWVkOmU0MDg6MmIyOTpiZGV8MTAuMjQ0LjEwLjU2fAE= --------------------------- OK ---------------------------
They also tried with v2.02 but experienced the same results. Customer can open it in the Admin Console but it did not work correctly as they received another error-> (Cannot find instance error).
Environment:
- UIM 8.5.1
- ad_server v2.02 and 2.03
Cause:
- security products blocking (Cybereason and Windows Defender)
Resolution:
Exclude ad_server probe from Cybereason and Windows Defender software or disable them if feasible.