Troubleshooting Web Browser Problems with CA Output Management Web Viewer and Fiddler Web Debugging Proxy program

Document ID : KB000009369
Last Modified Date : 14/02/2018
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Introduction:

CA Support may request a Fiddler trace if a user is having problems involving CA Output Management Web Viewer and a Web Browser. 

Instructions:

Here are the instructions on how to obtain Fiddler and take the trace.

IMPORTANT: Fiddler should be installed on the user's workstation; not on the Web Server.

The Fiddler Web Debugging Proxy program was originally developed by Microsoft and is now owned by Telerick.  It is free for all use. You may download it from www.telerik.com/fiddler.

Download:

  1. Click on Free Download
  2. Select Fiddler for .NET2 or .NET4 , depending on the operating system on your PC
  3. Fill out the rest of the form
  4. Click on Download Fiddler to download and install it.
  5. Click on save
  6. Click on the downloaded file to start the installation.

Usage:

  1. Start Fiddler using the Fiddler2 icon in your START | Programs menu.
    If the https communication is used, it is necessary to follow the below steps. If the http communication only is used, go to #2.
    a) Tools > Options...

        GW-01071.jpg

    b) Check the below check box and select the below item in the dropdown box in the HTTPS tab, and click OK button.
        - Capture HTTPS CONNECTS
        - Decrypt HTTPS traffic
        - Select '... from all processes' in the dropdown box.

        GW-01072.jpg

  2. Bring up Web Viewer and reproduce the problem.

  3. In the left hand pane of fiddler you should see the requests and responses.

  4. To save these in the format needed by CA support,
  • Select File from the top left menu
  • Choose Save-> All Session(s) 
  • Fill in a file name for the trace
  • Click Save
  • The file will be saved with the default SAZ extension.