Troubleshooting "Unable to load /opt/netegrity/webagent/bin/libmod_sm20.so into the server" error

Description

There are various factors which will contribute to webagent start up errors with Apache. Please follow the following troubleshooting steps:

Solution

• Verify that correct SiteMinder WebAgent Module is configured in the httpd.conf depending on the Apache version:
  
  
  1. Apache 2.0 requires libmod_sm20.so
     
     
  2. Apache 2.2 requires libmod_sm22.so
     
     
• Verify that enviornment file 'nete_wa_env.sh' is sourced
  
  
  1. Is NETE_WA_ROOT, set correctly?
     
     
• Are all required OS patches as mentioned in webagent documentation and release notes applied?
  
  
• Check latest platform support matrix if webagent is supported on your specific webserver and OS: https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/5262/5262_docindex.html#PSM
  
  
• Does Apache user has read permission on SiteMinder webagent directories?
  
  
• Start and stop Apache only by using apachectl.
  
  
• If you are running 6QMR5 CR13 or older versions of webagent then make sure LLAWP is not running before Apache is started.
  
  
• Make sure correct installer is used depending on32 bit or 64 bit WebServer.
  
  
• Some OS Kernel setting needs to be tuned. Make sure that it has been done according to Web Agent Installation Guide > Operating System Tuning
  
  
• If still failing then please provide CA_SiteMinder_Web_Agent_version_InstallLog.log, /opt/netegrity/install-info/nete-install-history.log and nete-wa-details.log when opening Support case, as well as webagent and webserver configuration files