Troubleshooting SYSLOAD components: configuration files and logs

Document ID : KB000103678
Last Modified Date : 05/07/2018
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Introduction:
We recommend that you send us the files listed below when opening a case regarding a Sysload Component like:
  • MANAGEMENT SERVER
  • TOKEN SERVER
  • CONSOLE (Analyst Rich Client)
  • PORTAL
  • STUDIO
  • SOFTWARE DISTRIBUTION SERVER & CLIENT
  • ALERT MANAGER
  • MONITOR
Instructions:
  • MANAGEMENT SERVER

The configuration and logs files for Management Server are located in the following directories:

  • Database (embedded): "<sysload>\sldmgts\storage\sldat\sld_objects_repository"
  • Configuration file (MS*): "<sysload>\sldmgts\sldmgts.ini"
  • Logs file (MS): "<sysload>\sldmgts\sldmgts.log"
  • Configuration file (CS*): "<sysload>\sldcs\sldcs.ini"
  • Logs file (CS*): "<sysload>\sldcs\sldcs.log"
* MS: Management Server & CS: Communication Server
  • TOKEN SERVER
The configuration and logs files for Token Server are located in the following directories:
  • Configuration file: "<sysload>\sldtkd\sldtkd.ini"
  • Logs file: "<sysload>\sldtkd\sldtkd.log"
  • License file: "<sysload>\sldtkd'.sldtkd.lic"
  • CONSOLE (Analyst Rich Client)
The configuration and logs files for Sysload Analyst Rich Client (Console) are located in the following directories:

•     Console Log: "C:\Program Files\Sysload\console\console.log"
•     Management server/communication log: "C:\Program Files\Sysload\console\sldmscom.log"
•     Configuration file: "C:\Program Files\Sysload\console\sld.ini"

OTHER MODULES : Configuration & Logs files
 
  • PORTAL
The configuration and logs files for Portal are located in the following directories:
  • Configuration File for Collector Module (agents): C:\Program Files (x86)\sysload\spportal\sldppcoll\sldppcoll.ini
  • Log File for Collector Module (main): "C:\Program Files (x86)\sysload\spportal\sldppcoll\sldppcoll.log"
  • Log File for Collector Module (archive): "C:\Program Files (x86)\sysload\spportal\sldppcoll\logs\sldppcoll_weekly_XXXXX.log"
  • Configuration File for Collector Module (agents with instance): "C:\Program Files (x86)\sysload\spportal\sldppcoll\sldppcoll-prof-agtinsts.ini"
  • Log File for Collector Module (agents with instance): "C:\Program Files (x86)\sysload\spportal\sldppcoll\sldppcoll-prof-agtinsts.log"
  • Log File for API: "C:\Program Files (x86)\sysload\spportal\sldppcollsldapi2.log"
  • Web Server: "C:\Program Files\sysload\spportal\sldweb"
  • Web Server: "C:\Program Files (x86)\sysload\spportal\sldweb\logs\httpd_error.log"
  • Web Server install log: "C:\Program Files (x86)\sysload\spportal\sldweb\logs\sldinstall.log"
  • Web Server log: "C:\Program Files (x86)\sysload\spportal\sldweb\logs\sldphp.log"
  • Web Server configuration file: "C:\Program Files (x86)\sysload\spportal\sldweb\logs\sldphpcli.log"
  • Web Server authentication and synchronization tool log file : "C:\Program Files (x86)\sysload\spportal\spptools\sppmsauth.log"
  • STUDIO

The configuration and logs files for Studio are located in the following directories:

  • Web server main configuration file: "C:\Program Files (x86)\sysload\spstudio\spshttpd\conf\httpd.conf"
  • Web server log directory: "C:\Program Files (x86)\sysload\spstudio\spshttpd\logs"
  • Apache configuration file: "C:\Program Files (x86)\sysload\spstudio\spshttpd\conf\php.ini"
  • Apache log directory: "C:\Program Files (x86)\sysload\spstudio\spswww\logs"
  • SOFTWARE DISTRIBUTION SERVER & CLIENT
The configuration and logs files for Software Distribution Server & Client are located in the following directories:

Software Distribution Server

  • Database file: "C:\Program Files (x86)\sysload\sdserver\sdwww\data\softdist.sqlite"
  • Web server main configuration file: "C:\Program Files (x86)\sysload\sdserver\sdhttpd\conf\httpd.conf"
  • Web server logs directory:  C:\Program Files (x86)\sysload\sdserver\sdwww\logs"

Software Distribution Client

  • UNIX (Linux, AIX): "/usr/local/sysload/admin"
  • UNIX (Solaris): "/var/local/sysload/admin"
  • WINDOWS: "C:\Program Files\Common Files\Sysload\admin"
  • History of the packages downloaded: "C:\Program Files\sysload\slclient\packages\*.*"
  • Main configuration file: "C:\Program Files\sysload\sdclient\sdclient.ini"
  • Definition of time periods during which the client can connect to the Distribution Server: "C:\Program Files\sysload\sdclient\calendar.txt"
  • ALERT MANAGER

The configuration and logs files for Alert Manager are located in the following directories:
  • Log file: "<sysload>\sldald\sldald.log"
  • Configuration file: "<sysload>\sldald\sldald.ini"
  • Agents list (Objets Monitorés) to minotor: "<sysload>\sldald\agents.txt"
  • List of agent type identifiers: "<sysload>\sldald\agenttypes.txt"
  • Communication log: "<sysload>\sldald\sldald_com.log"
  • MONITOR
The configuration and logs files for SP Monitor are located in the following directories:
  • Default installation directory: "C:\Program Files\Sysload\spmonitor"
  • Module forwarding SNMP traps to Sysload Monitor: "<spmonitor>\spmadaptor\snmptrap"
  • Module forwarding Sysload Analyst events to Sysload Monitor: "<spmonitor>\spmadaptor\spanalyst"
  • Embedded SQLite database: "<spmonitor>\spmdata"
  • Core engine: "<spmonitor>\spmengine"
  • Embedded Apache Web server (with PHP module): "<spmonitor>\spmhttpd"
  • PHP runtime used by SPM Engine: "<spmonitor>\spmphprt"
  • Miscellaneous tools: "<spmonitor>\spmtools"
  • Root of the Sysload Monitor Web site: "<spmonitor>\spmwww"
  • Service now configuration and definition files: <spmonitor>\spmwww\config\extensions\servicenow\"
  • ServiceNow log files: "<spmonitor>\spmwww\logs\ spm_ext_servicenow.log"
  • General log files: "<spmonitor>\sysload\spmonitor\spmwww\logs"
Additional Information:
The documentation for Sysload Products is available at this location.