Troubleshooting SYSLOAD Agents: configuration files and logs

Document ID : KB000103680
Last Modified Date : 02/07/2018
Show Technical Document Details
Introduction:
We recommend that you send us the files listed below when opening a case regarding a Sysload Agent.
The documentation for these agents is available at this location
Instructions:

CA Support recommends to upload the configuration and log files that correspond to the Sysload Agent where you have an issue when opening a new case, the list of expected files is detailed below:


Systems agents: 

  • Agent for Windows

The configuration and logs files for Agent for Windows servers are located in the following directories (provided that default paths have been used when installing):

  • Collector Configuration: "C:\Program Files\Sysload\sldrmd\sldrmd.ini"
  • Collector Log: "C:\Program Files\Sysload\sldrmd\sldrmd.log"
  • File Server Configuration: "C:\Program Files\Sysload\sldfsd\sldfsd.ini"
  • File Server Log: "C:\Program Files\Sysload\sldfsd\sldfsd.log"
  • Local Entity Definitions: "C:\Program Files\Sysload\sldrmd\entity-ini"
  • Enterprise Entity Model: "C:\Program Files\Sysload\sldrmd\Entity_EM.ini"
  • Enterprise Diagnostic Metric Models: "C:\Program Files\Sysload\sldrmd\diagmetric.ini"
  • Agent for Unix/Linux

The configuration and logs files for Agent for Unix/Linux servers are located in the following directories (provided that default paths have been used when installing):

  • Collector Configuration: "/usr/local/sysload/coll/conf/sldrmd-init"
  • Collector Log: "/usr/local/sysload/coll/sldrmd.log"
  • File Server Configuration: "/usr/local/sysload/coll/conf/sldfsd-init"
  • File Server Log: "/usr/local/sysload/coll/sldfsd.log"
  • Local Entity Definitions: "/usr/local/sysload/coll/conf/entity-init"
  • Enterprise Entity Model: "/usr/local/sysload/coll/conf/Entity_EM.ini"
  • Local Event Definitions: "/usr/local/sysload/coll/conf/<hostname>-alert"
  • Enterprise Diagnostic Metric Models: "/usr/local/sysload/coll/conf/diagmetric.ini"
  • Agent for OS/400

The configuration and logs files for Agent for OS/400 servers are located in the following directories:

  • File Server Installation: '<SYSLOAD>/INIT_FILES(SLDFSD_CFG)'
  • File Server Configuration: '<SYSLOAD>/INIT_FILES(SLDFSD_INI)'
  • File Server Log: '<SYSLOAD>/LOG_FILES(SLDFSD_LOG)'
  • PID file: '<SYSLOAD>/LOG_FILES(SLDFSD_PID)'

Infrastructure agents:

  • Agent for PowerVM

The configuration and logs files for Agent for PowerVM are located in the following directories:

  • Agent Collector configuration: <sysload>/sldpwrvm/sldpwrvm.ini
  • Agent Collector execution log: <sysload>/sldpwrvm/sldpwrvm.log
  • Event definition: <sysload>/sldpwrvm/<hostname>-alert & <sysload>/sldpwrvm/Event_EM.ini
  • Agent for VIOS

The configuration and logs files for Agent for VIOS are located in the following directories:

  • Collector Configuration: "/usr/local/sysload/sldvios/sldvios.ini"
  • Collector Execution Log: "/usr/local/sysload/sldvios/sldvios.log"
  • Job log: "/usr/local/sysload/sldvios/job_log.txt"
  • Local Event Definition: "/usr/local/sysload/sldvios/event.ini"
  • Agent for Hyper-V

The configuration and logs files for Agent for Hyper-V are located in the following directories:

  • Agent Collector Configuration file: "<sysload>\sldhyperv\sldhyperv.ini"
  • Agent Collector Execution log: "<sysload>\sldhyperv \ sldhyperv.log"
  • Local Event definition: "<sysload>\sldhyperv\<hostname>-event.ini" (optional).
  • Enterprise Event definition: "<sysload>\sldhyperv\<hostname>-event_EM.ini" (optional)                        
  • Agents for vSphere
The configuration and logs files for the Agent for vSphere are located in the following directories:

VMware Host Agent Collector

  • Configuration Log: C:\Program Files\Sysload\sldvmhost\sldvmhost.ini
  • ​Execution Log: C:\Program Files\Sysload\sldvmhost\sldvmhost.log
  • Management Server MO Registration File: C:\Program Files\sysload\sldvmhost\misc\mgts\mgts_agtdiscover.txt
  • Collector Log Back-up: C:\Program Files\sysload\sldvmhost\misc\backup\log
  • Collector Monitor Log: C:\Program Files\sysload\sldvmhost\host_pool\WorkersMonitor.log
  • Host Collector Pool Log: C:\Program Files\sysload\sldvmhost\host_pool\sldvmhost_pool.log
  • Configuration File: C:\Program Files\Sysload\sldvmhost\host_pool\g"x"\w"x"\_sldvmhost_worker.ini
  • Execution Log: C:\Program Files\Sysload\sldvmhost\host_pool\g"x"\w"x"\_sldvmhost_worker.log
  • Local Event Definition: C:\Program Files\Sysload\\sldvmhost\event_<Agent instance name>.ini
  • Perl script error file: C:\Program Files\Sysload\\sldvmhost\host_pool\g"x"\w"x"\sldvmhost.err

VMware Cluster Agent Collector

  • Configuration Log: C:\Program Files\Sysload\sldvmcluster\sldvmcluster.ini
  • ​Execution Log: C:\Program Files\Sysload\sldvmcluster\sldvmcluster.log
  • Management Server MO Registration File: C:\Program Files\sysload\sldvmcluster\misc\mgts\mgts_agtdiscover.txt
  • Collector Log Back-up: C:\Program Files\sysload\sldvmcluster\misc\backup\log
  • Collector Monitor Log: C:\Program Files\sysload\sldvmcluster\cluster_pool\WorkersMonitor.log
  • Cluster Collector Pool Log: C:\Program Files\sysload\sldvmcluster\cluster_pool\sldvmcluster_pool.log
  • Configuration File: C:\Program Files\Sysload\sldvmcluster\cluster_pool\g"x"\w"x"\_sldvmcluster_worker.ini
  • Execution Log: C:\Program Files\Sysload\sldvmcluster\cluster_pool\g"x"\w"x"\_sldvmcluster_worker.log
  • Local Event Definition: C:\Program Files\Sysload\sldvmcluster\event_<Agent instance name>.ini
  • Perl script error file: C:\Program Files\Sysload\sldvmcluster\cluster_pool\g"x"\w"x"\sldvmcluster.err

Software agents:

  • Agent Feedback for Windows

The configuration and logs files for Agent Feedback for Windows are located in the following directories:

  • Main Configuration File: C:\Program Files\Sysload\osua\FeedbackWin\sldfbwin.ini
  • Agent log: C:\Program Files\Sysload\osua\FeedbackWin\sldfbwin.log
  • Connector output: C:\Program Files\Sysload\osua\FeedbackWin\stdout.log
  • Connector Log: C:\Program Files\Sysload\osua\FeedbackWin\connector.log
  • Agent for Oracle

The configuration and logs files for Agent for Oracle are located in the following directories:

  • Collector configuration: C:\Program Files\Sysload\sldord\sldord.ini
  • Collector logs: C:\Program Files\Sysload\sldord\sldord.log
  • DB Alert for Oracle Configuration: C:\Program Files\Sysload\dboraevt\dboraevt.ini
  • General log file: C:\Program Files\Sysload\dboraevt\dboraevt.log
  • SQL and Oracle operation log file: C:\Program Files\Sysload\dboraevt\dbeventsql.log
  • Sldalert command log file: C:\Program Files\Sysload\dboraevt\alertcmd.log
  • Agent for SQL Server

The configuration and logs files for Agent for SQL Server are located in the following directories:

  • Agent Collector configuration: "C:\program files\sysload\sldsqlsrv\sldsqlsrv.ini"
  • Collector log: "C:\program files\sysload\sldsqlsrv\sldsqlsrv.log"

Log Monitor agent: 

  • Agent for Log Monitor

The configuration and logs files for Agent for Log Monitor are located in the following directories:

  • Configuration file: "C:\Program Files\Sysload\sldlmd\sldlmd.log"
  • Logs file: "C:\Program Files\Sysload\sldlmd\sldlmd.ini"

Network agent:

  • Agent for Network Devices

The configuration and logs files for Agent for Network devices are located in the following directories:

Windows version:

  • Collector Configuration: "C:\Program Files\Sysload\sldnetdev\sldnetdev.ini"
  • Collector Log:"C:\Program Files\Sysload\sldnetdev\sldnetdev.log"
  • Local Event Definition:  "C:\Program Files\Sysload\sldnetdev\event_<monitored object name>.ini" 
  • Job Log: "C:\Program Files\Sysload\sldnetdev\job_log.txt" 
  • Collect Monitoring Task Log:"C:\Program Files\Sysload\sldnetdev\sldnetdev_<monitored object name>_collect.log" 
  • Property Monitoring Task:"C:\Program Files\Sysload\sldnetdev\prop_<monitored object name>.xml" 
  • The Monitored Object (device) log:"C:\Program Files\sysload\sldnetdev\sldnetdev_<mo name>_collect.log"

UNIX version:

  • Collector Configuration: "usr/local/coll/conf/sldnetdev/sldnetdev.ini"
  • Collector Log:"/usr/local/sysload/sldnetdev/sldnetdev.log"
  • Local Event Definition: "/usr/local/sysload/sldnetdev/event_<monitored object name>.ini"
  • Job Log:"/usr/local/sysload/sldnetdev/job_log.txt"
  • Collect Monitoring Task Log:"/usr/local/sysload/sldnetdev/sldnetdev_<monitored object name>_collect.log"
  • Property Monitoring Task:"/usr/local/sysload/sldnetdev/prop_<monitored object name>.xml"
  • The Monitored Object (device) log:"/usr/local/sysload/sldnetdev/sldnetdev_<mo name>_collect.log"

Storage agent:

  • Agent for NetApp

The configuration and logs files for Agent for NetApp are located in the following directories:

  • Local Event Definition: "C:\Program Files\Sysload\sldnetapp\event_<monitored object name>.ini"
  • Property Monitoring Task Log: "C:\Program Files\Sysload\sldnetapp\prop_<monitored object name>.xml"
  • Collect Monitoring Task Log: "C:\Program Files\Sysload\sldnetapp\ sldnetapp_<monitored object name>_collect.log"
  • SPS NetApp Configuration: "C:\Program Files\Sysload\sldnetapp\SpsNetAppPlugin.ini"