The Service Manager is a very useful tool for the automation engine, it gives a view of all the worker and communication processes as well as agents. For many businesses, agents are installed on multiple servers. For the agents to be started remotely, a service manager needs to be installed there. Once this is done, access all agents listed in the service manager dialog or any preferred interface (Java or Web-based).
Automic Workload Automation version 11.2 -> 12.1