Troubleshooting Email Notifications

Document ID : KB000047858
Last Modified Date : 14/02/2018
Show Technical Document Details

Summary

Notifications emails from CA Agile Central can be initiated as part of several different processes, but each will come from the same address.

Issue

Email messages will be generated from CA Agile Central for the following actions:

  • Creating a new user?will send them a ?Welcome? email with a URL, username and instructions for accessing CA Agile Central.
  • Using the ?Forgot your password?? link or having an administrator choose this option while editing a user will send an email containing a URL that allows the selection of a new password.
  • Setting up a notification rule to alert you of particular changes that are made to work products will send an email summarizing those updates as they are made.

Resolution

Troubleshooting

Currently all notifications for our SaaS based customers come from the address CA Agile Central Notification [do-not-reply@rallydev.com]. To ensure that email is properly delivered, have your IT group either enable SPF verification (preferred), or whitelist the following IP addresses for CA Agile Central email notifications:

63.150.172.13?
63.146.121.13?

Be sure to check the junk/spam mail folder and any spam filters for this account to make sure that these emails aren't being misfiled, filtered or blocked.

?

On-Premises customers will need to obtain these details from their CA Agile Central administrator.

User settings

Each user can choose to enable or disable notification functionality by navigating to Setup > Profile > Edit Profile. The?Email Notifications?field?must be set to Yes to prevent any issues with receiving notification emails from CA Agile Central. The default setting for this field on all new users is No.

While editing your profile, be sure that the email address associated with your account is entered correctly. This value is separate from the username you use to access CA Agile Central and can be different.

Subscription settings

Subscription administrators can also choose to enable or disable email functionality across the entire?subscription?by going to Setup > Subscription > Actions > Edit Subscription and either checking or unchecking the?Email Functionality?field. This option must be set to True to prevent any issues with receiving notification emails from CA Agile Central. The default setting for all new subscriptions is True.

?