Triggers do not launch a task if the user has more than 12 characters

Document ID : KB000085825
Last Modified Date : 14/04/2018
Show Technical Document Details
Error Message :
The error that appears on the reply of the query is:
Patch level detected:Dollar Universe 6.2.00
Product Version: Dollar.Universe 6.2.0

Description :When launching a trigger with REST client and having an authorization generated with user that has more than 12 characters, the request to trigger is rejected with access denied.
Cause type:
Root Cause: N/A
Update to the fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Component: Application.Server
Version: Dollar.Universe 6.5.21
Additional Information:
Workaround :