Traps sent to netcool are not in the same order as defined in the MIB

Document ID : KB000032539
Last Modified Date : 14/02/2018
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Event Manager Notification traps are not sent in the format specified by the variables clause in the netqos-em-mib.



2.3.3 and 2.3.4






.As of the 2.3.4 October update you will need to modify the /opt/CA/PerformanceCenter/EM/webapps/EventManager/WEB-INF/ file on CAPC.  The property “em.notification.trap.eventmanager_trap_use_new_format” needs to be set to true and Event Manager restarted with the following command:


  1. /etc/init.d/caperfcenter_eventmanager stop
  2. /etc/init.d/caperfcenter_eventmanager start


This will allow traps to be received in a more netcool compatible format

Here is the setting in the /opt/CA/PerformanceCenter/EM/webapps/EventManager/WEB-INF/ file:


# Whether we will send NetQOS (Event Manager) traps using the existing format, or the format that matches the variables clause in the MIB


# Setting this value to false will use the existing format, true will use new format that matches the variables clause in the MIB