Traps not being sent

Document ID : KB000006802
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

Traps not being received from CA Performance Management

 

Error in the EMService.log file:

-------------------------------------- 
ERROR | pool-3-thread-2 | 2017-05-18 11:01:32,086 | com.ca.im.portal.em.notifications.NpcTrap 
| Error sending trap to address 10.10.10.1 Exception: org.snmp4j.MessageException: Operation not permitted 
ERROR | pool-3-thread-4 | 2017-05-18 11:01:32,086 | com.ca.im.portal.em.notifications.NpcTrap 
| Error sending trap to address 10.10.10.1 Exception: org.snmp4j.MessageException: Operation not permitted 

Environment:
CA Performance Management an
Cause:

Firewall is blocking the traps from being sent

Resolution:

Adjust your firewall to allow the traps to be sent to the trap destination.