TrapEXPLODER Service not working

Document ID : KB000004845
Last Modified Date : 14/02/2018
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Issue:

TrapEXPLODER Service not working

Environment:
release: 6.3.3 OS: windows 2012 Distributed Setup :4 Backend Pollers 1 RFE
Cause:

QCHCLCWAP0045000ErrorCA TrapEXPLODERApplication

Resolution:

 

•Open regedit and go to HKEY_LOCAL_MACHINE/SOFTWARE/Wow6432Node/CA/CA TrapEXPLODER 

•Create a new String Value key named TrapPort with a value of 1162 

•Exit regedit, then stop and restart the TrapEXPLODERxx service 

•Confirm that port 1162 is listening for trapexploder 

netstat -an | grep 1162