Tomcat: How to redirect http://<server>:<port>/CAisd/ to http://<server>:<port>/CAisd/pdmweb.exe

Document ID : KB000050844
Last Modified Date : 01/02/2019
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By default, accessing Service Desk using Tomcat via http://<server>:<port>/ automatically redirects to http://<server>:<port>/CAisd/pdmweb.exe . However accessing it <server>:<port>/CAisd/returns a 404 error. How do I redirect this as well?

Service Desk 12.9 and higher

Create the text file:


with the following content:

<meta http-equiv="refresh" content="0;URL=pdmweb.exe">   

It is not necessary to restart Tomcat or Service Desk for this to take effect.