"To submit this request, you must add an attachment to the service option(s). Use the Attachment icon of the service option." message appears no matter which language is used in Unified Self-service (USS).

Document ID : KB000008142
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

The following message appears in Unified Self-Service (USS) integrated with Service Catalog when the language is NOT English:

"To submit this request, you must add an attachment to the service option(s). Use the Attachment icon of the service option."

Environment:
Unified Self-Service 14.1 and laterService Catalog 14.1 and later
Cause:

Defect found with Service Catalog application

Resolution:

Note: Backup files before modify them and move the files outside of the Service Catalog folder.

1.  On the Service Catalog server, open the ...Service Catalog\view\webapps\usm\locale\iceses\request\request_create.xml file

2.  Search for <attachment_mandatory>

3.  Remove where it shows {0} in the tag <attachment_mandatory>

4.  Open the ...\Service Catalog\view\webapps\usm\explorer\scripts\widgets\request-add.js file and on line 570 set the following:

attachments_mandatory_validation = l10n.attachment_mandatory;

5.  Restart Service Catalog

6.  Delete web browser cache