TIMEOUT CONTROL UWCC

Document ID : KB000018463
Last Modified Date : 14/02/2018
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Description:

Where can I find the parameters for the timeout control (UWCC) for UWCC R11.3.5 and UWCC R11.3.0?

Solution:

To modify the session time-out for a CA WCC 11.3 application, you must modify the time-out value of the underlying Tomcat application server.

To modify the session time-out

  1. Open the web.xml file, located in the following folder, using a text editor:

    WCC_installation_root\servername\conf\

    The following XML element appears, containing the Session Timeout value, which is 30 minutes by default:

    <session-config>
    <session-timeout>30</session-timeout>
    </session-config>

  2. Change the value from 30 to the appropriate value (in minutes).

  3. Save and close the web.xml file.

  4. Restart the appropriate service. For example, restart CA WCC Quick Edit Server.