Stabilize the job scheduler:
a. Set all jobs that are WAITING to PAUSED;
b. Set all jobs that are SCHEDULED to PAUSED;
c. Make note of the PROCESSING jobs and its scheduled times as they will need to be re-entered later.
d. Set all jobs that are in PROCESSING to CANCELLED
e. Delete all CANCELLED job instances
f. Restart all BG services.
g. Run an immediate instance of the Time Slicing job to check if the same error occurs.
If the same error occurs, please contact CA Technologies Support for a resolution.
The BG logs will be reviewed to obtain the data table and corresponding records necessary to construct a SQL delete statement to resolve the issue.