Time showed in Dual Authorization prompt is of different time zone

Document ID : KB000015444
Last Modified Date : 06/06/2018
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By default, all date/time in Credential Manager are stored in UTC format, but these can be displayed in a specified time zone.


Why is the Date/time shown in Dual Authorization prompts using a different time zone than what is set in the Global UI Settings?


Time zone settings in Users individual Preferences override the Global Default Preferences. Please note that modifications do not take effect until the next logon session.

Modifying individual users Time Zone preferences:
This will need to be done to each account that is effected.
1) Login as the effected user
2) Navigate to:
2.x: Policy > Manage Passwords > Preferences (top right)
3.x: <Users Real Name > (on top right, near logout) > Preferences
3) Modify "Time Zone Region"

Modifying PAM Default Time Zone:
1) Navigate to:
2.x: Policy > Manage Passwords > Settings > UI Settings
3.x: Settings > Global Settings > Default Preferences
2) Modify "Time Zone Region"

Additional Information:

Customize the Global Default Preferences:
2.x: https://docops.ca.com/ca-privileged-access-manager/2-8-2/EN/administrating/credential-manager-administrator-procedures/customize-the-global-default-preferences​
3.x: https://docops.ca.com/ca-privileged-access-manager/3-2/EN/implementing/configure-your-server/master-provisioning-settings/apply-global-settings#ApplyGlobalSettings-DefaultPreferences

Credential Manager User Interface:
2.x: https://docops.ca.com/ca-privileged-access-manager/2-8-2/EN/implementing/credential-manager-user-interface
3.x: https://docops.ca.com/ca-privileged-access-manager/3-2/EN/standard-user-activities/apply-your-account-settings