The customer had made changes to a Business Transaction and had set name_type=3 and OP =1. These parameters should not mix/match regular expressions and wildcard matching values. They should have the same values for regular expressions/wildcard matching. Here are the possible values for these two fields:
name_type attribute: Optional, default is 0 (literal value); possible values:
0: name attribute is a literal value
1: name attribute may contain a single "*" character, which matches any
3: name attribute is a regular expression
1: (MATCH_SIMPLE_PATTERN) The value attribute represents a
pattern which must match the observed data. The pattern may
contain a single "*" character, which matches any substring.
2: (DOES_NOT_EXIST) The observed data must not contain a
parameter named by the name attribute. In this case the value
attribute must not be supplied.
3: (MATCH_REGULAR_EXPRESSION) The value attribute represents a
Perl-compatible regular expression which must match the observed data.
See http://www.pcre.org/ for details of the regular expression syntax.