Ticket with Required Property Validation rule can be saved without providing a value.

Document ID : KB000045727
Last Modified Date : 14/02/2018
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Issue:

When using a Property Validation Rule with a Type of Checkbox and setting it as Required does not make the Property required, ticket can be saved without checking the box.

checkbox.PNG

Environment:

Applies to all supported versions of Service Desk Manager.

Cause:

This behavior is correct.  A checkbox really has two values, checked and not, there is not a NULL value, the default is not checked so that acts like a value.

 

Resolution:

There is a simple solution, create a Validation Rule that is a dropdown, set required, add two Property Values, such as Yes and No.  This will require the user to select one of the values before saving.