Threat Analysis - Insight menu with 500 error

Document ID : KB000010785
Last Modified Date : 14/02/2018
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Introduction:

When first installed Threat Analytics 2.0.3 and integrated with PAM 2.8.2 or later, error message can be found in Inshight menu as below.

"500 - We're sorry, but something went wrong.".

Environment:
PAM 2.8.2 or laterThreat Analytics 2.0.3
Instructions:

1. Log in through Threat Analytics with root.

2. Reboot physical machine of Threat Analytics.

3. Go to https://ta-ip-address:3000 and check all engines are green and active.

Additional Information:

This issue is not found in CA Threat Analytics for PAM 2.2