Thousands of alarms were cleared by Spectrum Install Owner account

Document ID : KB000113758
Last Modified Date : 18/09/2018
Show Technical Document Details
Issue:
Why thousands of user clearable alarms were cleared by the Spectrum install owner account?
Environment:
CA Spectrum 10.2.3
Resolution:
Based on the spectrumgtw.log file, the CA UIM cleared all alarm in Spectrum side through the spectrumgtw probe.
Someone logged in CA UIM side should have acknowledged the alarms.

Sep 05 2018 15:29:42,916 [twScheduler_Worker-1] DEBUG           Connection - POST(ing): http://<OneClick>:<port>/spectrum/restful/eventalarm with payload object:
 <?xml version="1.0" encoding="UTF-8"?><event-alarm-request xmlns="http://www.ca.com/spectrum/restful/schema/request">
<alarm-delete-list>
<alarm-delete id="5b75d98a-a721-12f9-0327-00801016c87a" uimid="5b75d98a-a721-12f9-0327-00801016c87a"/>
<alarm-delete id="5b8162ce-6852-1002-044b-00801016c87a" uimid="5b8162ce-6852-1002-044b-00801016c87a"/>
<alarm-delete id="5b8f5b2a-99a2-106f-0102-00801016c87a" uimid="5b8f5b2a-99a2-106f-0102-00801016c87a"/>
<alarm-delete id="5b807486-ee27-1352-0327-00801016c87a" uimid="5b807486-ee27-1352-0327-00801016c87a"/>
<alarm-delete id="5b81d4e6-2e85-1005-0102-00801016c87a" uimid="5b81d4e6-2e85-1005-0102-00801016c87a"/>
<alarm-delete id="5b8d405a-8196-105d-0102-00801016c87a" uimid="5b8d405a-8196-105d-0102-00801016c87a"/>
.
.
.
<alarm-delete id="5aac3871-2cb9-1008-0143-00801016c87a" uimid="5aac3871-2cb9-1008-0143-00801016c87a"/>
<alarm-delete id="5b8d6c96-7b56-105f-0102-00801016c87a" uimid="5b8d6c96-7b56-105f-0102-00801016c87a"/>
</alarm-delete-list>
</event-alarm-request>