"There was a problem connecting to the server." message appears when attempting to access the xFlow login screen.

Document ID : KB000004100
Last Modified Date : 14/02/2018
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Issue:

The below message appears when attempting to access the xFlow interface from a remote workstation.  The error does not appear when attempting to access the xFlow interface from the CA Service Desk Manager (CA SDM) server itself.

"There was a problem connecting to the server. Refresh the page and try again. Please contact the system administrator if the problem persists."

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Environment:
CA Service Desk Manager 14.1 Cumulative Patch #3 or #4Windows OS
Cause:

When there is a DNS/name resolution problem for the CA SDM server hostname, this behavior occurs. Even if a ping is successful between the remote workstation and the CA SDM server, DNS/name resolution of the CA SDM server hostname must work correctly

Resolution:

As a quick check, it is the best to set the name resolution of the CA SDM server hostname in the hosts file located in the 'C:\Windows\System32\drivers\etc' directory on the CA SDM server.

 

If the problem still occurs even after DNS/name resolution is set appropriately, take a Fiddler trace while reproducing the problem and contact CA Support for further assistance.

Additional Information:

Troubleshooting Web Browser Problems with CA Output Management Web Viewer and Fiddler Web Debugging Proxy program

The information in this article has been included in our product documentation. You can find further details here:

https://docops.ca.com/ca-service-management/14-1/en/troubleshooting/troubleshooting-xflow-analyst-interface