"There was a problem connecting to the server." message appears when attempting to access the xFlow login screen.

Document ID : KB000004100
Last Modified Date : 14/02/2018
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Issue:

The below message appears when attempting to access the xFlow interface from a remote workstation.  The error does not appear when attempting to access the xFlow interface from the CA Service Desk Manager (CA SDM) server itself.

"There was a problem connecting to the server. Refresh the page and try again. Please contact the system administrator if the problem persists."

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Environment:
CA Service Desk Manager 14.1 Cumulative Patch #3 or #4Windows OS
Cause:

When there is a DNS/name resolution problem for the CA SDM server hostname, this behavior occurs. Even if a ping is successful between the remote workstation and the CA SDM server, DNS/name resolution of the CA SDM server hostname must work correctly

Resolution:

As a quick check, it is the best to set the name resolution of the CA SDM server hostname in the hosts file located in the 'C:\Windows\System32\drivers\etc' directory on the CA SDM server.

 

If the problem still occurs even after DNS/name resolution is set appropriately, take a Fiddler trace while reproducing the problem and contact CA Support for further assistance.

Additional Information: