The Hangs When Updating EEM Admin Password

Document ID : KB000006948
Last Modified Date : 14/02/2018
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The EEM admin user's password was changed which requires a change to the WCC configuration. When attempting to update this password in the WCC configuration using the Configuration Batch Interface (, the utility hangs indefinitely.

WCC 11.4 SP4 on Linux

The password for the WCC database user in Oracle had expired. This will cause the Configuration Batch Utility to hang. However, the error is visible when viewing the CA-wcc-services.log. Once the password was reset in Oracle, the problem was resolved with the batch utility.