The wcc_config.sh Hangs When Updating EEM Admin Password

Document ID : KB000006948
Last Modified Date : 14/02/2018
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Issue:

The EEM admin user's password was changed which requires a change to the WCC configuration. When attempting to update this password in the WCC configuration using the Configuration Batch Interface (wcc_config.sh), the utility hangs indefinitely.

Environment:
WCC 11.4 SP4 on Linux
Resolution:

The password for the WCC database user in Oracle had expired. This will cause the Configuration Batch Utility to hang. However, the error is visible when viewing the CA-wcc-services.log. Once the password was reset in Oracle, the problem was resolved with the batch utility.