The VSE Recorder in the DevTest Portal does not start

Document ID : KB000007848
Last Modified Date : 14/02/2018
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Issue:

After providing all the details in the Recording window, running on Portal, the Start Recording button is selected.

This button acts like it is in a loading state and goes back to the initial status - "Start Recording".

It is not possible to record a virtual service using the VSE Recorder in the Portal.

Environment:
DevTest on release 9.5.1
Cause:

For every recording session that is started in the Portal, a new folder is created under $LISA_HOME/vseRecording/<VSEName>_2013 folder.

It looks like something was corrupted inside this folder, not allowing the VSE Recorder to start in the Portal.

Resolution:

Stop DevTest components.

Rename the folder $LISA_HOME/vseRecording/<VSEName>_2013 to $LISA_HOME/vseRecording/<VSEName>_2013_old.

Start DevTest components.

When the VSE starts a new VSE_2013 folder is created.

The previous recording sessions won't be available in the Portal - under Virtual Service via Recording/List.