The value in the mdb database for an attribute of a configuration item (CI) does not match the value of the field when displayed on the Configuration Item Detail form in the CA SDM web interface.

Document ID : KB000006390
Last Modified Date : 14/02/2018
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Issue:

The value of a field of a Configuration Item is not shown on the Configuration Item Detail form but the corresponding field in the row in the table in the mdb database contains a value.

Environment:
CA Service Desk Manager 14.1
Cause:

The update to the CI field may not have been done via the CA Service Desk Manager web interface.

Resolution:

Run the following 2 commands to update the CA Service Desk Manager cache:

pdm_cache_refresh -t usp_owned_resource

pdm_cache_refresh -t ca_owned_resource

Next, open a new view of the Configuration Item Detail form for the CI, or refresh the current view of the CI. Confirm that the value is as expected.