The user services are not automatically started after a reboot of the server

Document ID : KB000086613
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
The following errors appear on the universe.log when trying to launch some jobs with the submission account whose associated user service is stopped.
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Patch level detected:Dollar Universe 6.3.00
Product Version: Dollar.Universe 6.3.01

Description :After a reboot of the Windows server, some user services that use Domain User accounts appear as stopped, as a result the jobs submitted with that user account Abort.
Environment:
OS: Windows
Cause:
Cause type:
Configuration
Root Cause: It seems to be a system issue: the system is not able to start right after the reboot the services that use a domain account.
Resolution:
In order to fix the issue, please do the following:

1. Go to the windows services menu ( services.msc).

2. Go to the properties of the user service that could not be started after the reboot.

3. Modify the Startup Type: Automatic by " Automatic (Delayed Start)"

4. Then restart the services to take into account the modification.

Fix Status: No Fix

Additional Information:
Workaround :
N/A