The user logs into the client and the password is authorized ok, but the explorer window never opens

Document ID : KB000088547
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
The user logs into the client and the password is authorized ok, but the explorer window never opens
Resolution:
Detailed Description and Symptoms
 
java.lang.IllegalArgumentException: Identifier not found at javax.swing.table.DefaultTableColumnModel.getColumnIndex(Unknown Source)
 
A user has a corrupt user account. Multiple workstations have been tried with the same results.  The user logs into the client and the password is authorized ok, but the explorer window never opens. At times an error will appear
AwE-9999
java.lang.IllegalArgumentException: Identifier not found at javax.swing.table.DefaultTableColumnModel.getColumnIndex(Unknown Source)
 
Investigation

 
Investigation goes here
 
The column value of "Node Type" may have been removed from the <userid> user's Agents View.
Solution
 
Contact support and refer to this KBE for detailed instructions on how to solve this issue.