The URL for CCC (Capacity Command Center) isn't working with the following error: HTTP Status 404 - /ccc/ type Status report message /ccc/ description The requested resource is not available.

Document ID : KB000004109
Last Modified Date : 14/02/2018
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Issue:

Cannot log into CCC URL due to HTTP Status 404 error.

CCCerror404.JPG

 

Environment:
Capacity Command Center 2.9.x
Cause:

The HTTP Status 404 error is an message response from the webserver indicating it cannot find the ccc resources.

 

One possible cause we identified is, a few Jar files are missing from one of the applications folder \Capacity Command Center 2.9.2\ApacheTomcat\webapps\ccc\WEB-INF\lib\. 

Jars_List.txt is a list of all Jar files that should exist in this directory.

Resolution:
  1. Navigate to \Capacity Command Center 2.9.2\ApacheTomcat\webapps\ccc\WEB-INF\lib\, then validate there are 81 jar files in this folder. 
    If the folder contains less than 81 files, download JARs.zip which contains the most common jars that are missing:
    jersey-core-1.18.1.jar, jersey-guice-1.18.1.jar, jersey-json-1.18.1.jar, jersey-server-1.18.1.jar, jersey-servlet-1.18.1.jar, jsr311-api-1.1.1.jar, logback-classic-1.1.1.jar, logback-core-1.1.1.jar
  2. If jars are missing not included in the attached JARS.zip, please open a Support Case to request the missing files.

 

Additional Information:

Note: Jars_List.txt and JARs.zip were retrieved from a CCC 2.9.x installation. Please open a Support Case if you have a different release

File Attachments:
TEC1029886.zip