The type initializer for 'CA.Common.Workflow.Provider.ProviderManager' threw an exception.

Document ID : KB000045954
Last Modified Date : 14/02/2018
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Issue:

An error is received in the user interface when creating events upon choosing the Event Provider.

The type initializer for 'CA.Common.Workflow.Provider.ProviderManager' threw an exception.

The ITAMEventService.log will display threw an exception. ---> System.Configuration.ConfigurationErrorsException: You must specify a default provider for the feature. (C:\Program Files (x86)\CA\ITAM\Event Service\CA.Applications.EventService.exe.Config line 11) 

 

Environment:  CA IT Asset Portfolio Management 12.9

CA Process Automation 4.2, 4.3

 

Cause:

The error occures when the workflow default provider is set to "CA IT Process Automation Manager" in the Web Server Web.config file and the Event Service  CA.Applications.EventService.exe.Config files.

 

Resolution:

For CA Process Automation 4.2, 4.3 set the workflow default provider to "CA IT Process Automation Manager r4.0/r4.1" in the Web Server Web.config file and the CA.Applications.EventService.exe.Config files.

Reset IIS and restart the CA Asset Portfolio Management - Event Service