The Support Automation Invite End User link from an email notification is generating an HTTPS URL.

Document ID : KB000008324
Last Modified Date : 14/02/2018
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Issue:

After reverting Service Desk back from HTTPS to HTTP the Support Automation Invite End User link in the email sent is generating an HTTPS URL.

Environment:
SDM 14.1SDM 17.0
Cause:

The root cause of this issue can stem from the WEB_CGI_URL option still being set to HTTPS.

Resolution:

The WEB_CGI_URL setting can be accessed in Service Desk under the Administration tab-> Options Manager-> Notifications

Set the address here to HTTP and recycle services.