The Role Capacity portlet for Ideas doesn't display any data

Document ID : KB000095134
Last Modified Date : 08/05/2018
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Issue:
There is a Role Capacity portlet available for Ideas. It's located in the Role Capacity sub-tab, which is under the Team tab dropdown menu.

The portlet doesn't display any data -- neither numeric values nor a graph. The column for 'Role' does display the roles that are a part of that Ideas' team, but aside from that, no data is shown in the Monthly Allocation section.
Environment:
All supported PAS releases.
Resolution:
To ensure the Role Capacity portlet displays information, do the following

1) Run the Datamart Extraction Job
This ensures that allocation data has been prepared to be available for displaying in associated portlets

2) Ensure that your resources with assigned roles to them on the Idea have allocation assigned to them
You can verify this in the Team Details sub-tab of that same Team tab for the Idea

3) In the filter section of the portlet, set Booking Status to 'All', and set Approved to 'All
The above is to ensure that both booking types of your roles, either Hard-Booked or Soft-Booked, are displayed in the results for the portlet.

Additionally, change the 'Work Effort Unit of Measure' value for the portlet to 'Hours'. Otherwise, you might see your data in a different unit type.

Following the above, your data should display in the portlet for the months there are allocation segments for.